Privacy Policy

Last updated: July 17, 2025

Overview 

This Privacy Notice describes the types of personal information that Sun State Plans LLC collect, how we use it, how and when it may be shared, and the rights and choices you have with respect to your information. It also explains how we communicate with you and how you can make requests or submit inquiries to us about your information. Our goal is to help you understand how we use your information to improve our products, services, marketing, and interactions with you, as part of our commitment to maintaining your trust. Thank you for taking the time to read and understand our data and privacy related practices.

By continuing to use Sun State Plans Services you acknowledge this Privacy Notice and agree to our Terms of Use and other important policies, all available on our Online Policies page.

Sun State Plans LLC (” “we,” and “us”)  is committed to safeguarding the privacy of our clients, website visitors, and anyone who communicates with us through our SMS (text messaging) services. This Privacy Policy explains how we collect, use, store, and disclose personal information, including information provided through our website, mobile messaging services, 10DLC messaging, and toll-free number texting.

This policy is specifically designed to comply with U.S. privacy laws, and carrier messaging regulations, including those established by CTIA, The Campaign Registry (TCR), and major mobile carriers for 10-digit long code (10DLC) and Toll-Free messaging.

Who We Are

Sun State Plans LLC is an Engineering Firm providing plan designs for commercial and residential projects such as new construction, civil site development, remodeling, assistance with code enforcement violations, certified inspection letters, permitting services, and more. We communicate with customers via email, phone calls, and SMS messages for scheduling, updates, and customer support.

Information We Collect

We collect personal information directly from you when you:

• Submit a contact form on our website

• Request a quote or service

• Communicate with us via text/SMS

• Call or email our customer support team

• Schedule appointments or service calls

The types of information we collect include:

• Full name

• Mobile phone number

• Email address

• Service address or location

• Type of service requested

• Date and time of inquiry

• SMS opt-in data (method, date, and content)

We may also automatically collect metadata associated with text messages (e.g., timestamp, activity status, message length) through our SMS platform.

How We Use Your Information

We use the information collected to:

• Respond to service inquiries and requests

• Schedule and confirm appointments

• Send service updates and technician ETAs

• Communicate service quotes and invoices

• Send satisfaction surveys or follow-up messages

• Comply with regulatory and carrier requirements for SMS communication

We will only send marketing or promotional text messages if you have explicitly opted in to receive them.

SMS Messaging Policy

Opt-In Consent

By providing your phone number through our website, phone call, email, or in-person request, you consent to receive SMS messages from Sun State Plans LLC related to your service inquiry or ongoing work. This includes messages about scheduling, updates, follow-ups, or other relevant service details.

Example consent language (displayed on our web form or stated verbally by our staff):

“By providing your phone number, you agree to receive text messages from Sun State Plans LLC about your service inquiry. Message and data rates may apply. Reply STOP to unsubscribe.”

Message Frequency

Message frequency varies based on the nature of your request, but you may receive 1–5 messages per service instance.

Opt-Out

You may opt out at any time by replying STOP to any message. This will immediately prevent further messages unless you provide new consent.

Help & Support

Reply HELP at any time to receive assistance or contact information.

Toll-Free Number Messaging

If you receive texts from a toll-free number owned by Sun State Plans LLC, the same privacy principles and opt-in/opt-out procedures apply. Toll-free messaging may be used for customer service updates, appointment changes, or important announcements.

Data Sharing & Disclosure

We do not sell, rent, or share your personal data with unaffiliated third parties for marketing purposes.

We may share your information only with:

• SMS service providers  to facilitate compliant message delivery

• Technicians or subcontractors responsible for completing your requested service

• Legal or regulatory authorities if required by law or to comply with 10DLC/Toll-Free verification audits

Data Security

We implement industry-standard administrative, physical, and technical safeguards to protect your data. This includes:

• Encrypted web forms and transmission protocols (SSL)

• Access control measures

• Regular review of data access logs

No system can be completely secure, but we take reasonable steps to ensure your personal information is protected.

Data Retention

We retain your personal information only for as long as needed to:

• Complete the service requested

• Maintain service history for warranty, customer service, or record-keeping

• Comply with legal, accounting, or regulatory obligations

You may request that we delete your data by contacting us.

Your Rights and Choices

You have the right to:

• Request access to or correction of your personal information

• Withdraw SMS consent at any time by replying STOP or contacting us

• Request deletion of your data (unless we’re legally required to retain it)

• Ask about how your data is used or shared

To exercise your rights, please contact us at the email or phone number below.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, contact:

Sun State Plans LLC

📧 Email: contactsunstateplans@gmail.com

📞 Phone: (407) 633-3400

🌐 Website: https://www.sunstateplans.com

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted to this page with an updated “Last Updated” date. If changes significantly affect how we handle your data, we will provide additional notice (e.g., via SMS or email).